Elepoint Solutions Sdn Bhd (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA 2010) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

 

1. Information We Collect

We may collect and process the following types of personal data:

• Identity information: Name, company name, designation
• Contact information: Email address, phone number, mailing address
• Business information: Company details, service preferences, enquiry details
• Technical information: IP address, browser type, operating system, cookies, and analytics data when you browse our website

 

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and improve our services
• To respond to your enquiries, requests, or feedback
• To process transactions and manage business relationships
• To send you updates, newsletters, and marketing communications (where you have consented)
• To comply with legal and regulatory requirements

 

3. Disclosure of Your Information

Your personal data will not be disclosed to third parties except in the following circumstances:

• Where required by law or regulation
• Where necessary to perform services (e.g., with trusted service providers, cloud hosting partners)
• Where you have given explicit consent

We ensure all third parties handle your personal data securely and in compliance with PDPA 2010.

 

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

 

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

 

6. Your Rights

Under the PDPA 2010, you have the right to:

• Access and request a copy of your personal data
• Request correction of inaccurate or outdated data
• Withdraw consent to processing of your data (subject to applicable legal or contractual restrictions)
• Request that we stop sending you marketing communications

To exercise your rights, please contact us using the details below.

 

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and deliver personalized content. You can manage cookie preferences through your browser settings.

 

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Elepoint Solutions
Email: pdpa@elsolutions.com.my
Phone: + 603 8074 7327
Address: F-3-20, Block F, Level 3 , Unit 20, IOI Boulevard, Jalan Kenari 5, Bandar Puchong Jaya, 47170 Puchong